21/22 Season Pass FAQ

All Rendezvous Peak Passholders are eligible for one early up on the Bridger Gondola during the 2021-2022 season. With your Rendezvous Peak Pass you receive one opportunity to load the Bridger Gondola before the general public (8:30 am - 8:45 am) by booking a reservation in advance. Blackout dates apply: 12/26/2021-1/2/2022 1/15-16/2022; 2/19-20/2022.

If you purchased a Jackson Hole 10-Day Plus Pass, you can ski additional days from November 25 to December 12, 2021 and April 4 to April 10, 2022, in addition to the 10 unrestricted days.

Anyone who has purchased any winter 2021/22 JHMR Season Pass will have full mountain access without limitations per the terms under which their pass was purchased.

A voucher for your Ikon Pass will be emailed to you. Once you receive your voucher you will need to visit ikonpass.com to complete the transaction before December, 2021. See Ikon Pass section below for more details.

START Bus passes are now included with all purchased Season Pass products.

If you already have your day ticket or Season Pass, you can proceed directly to a lift. If you have a Mountain Collective Pass, you will need to pick it up at the ticket office before proceeding to a lift.

JHMR will be open from May 22nd through October 3rd, but will open in accordance with guidelines of State Health Orders. The Bridger Gondola and Bike Park will open along with various retail and restaurants. The Aerial Tram will not run for the summer 2021 season due to scheduled maintenance. All summer operations are subject to change.

In order to receive age-associated passes, you must be the specified age on opening day November 25, 2021.

Age categories:
Senior - Ages 65 and over
Adult - Ages 19 to 64
Teen - Ages 13-18
Youth - Ages 5 to 12

Please show identification at the time of pass pick up.

If you purchased a Grand ByPass, 10-Day ByPass, or Midweek Bypass, the following dates are blacked out:

• 12/26/2021-1/2/2022
• 1/15-16/2022
• 2/19-20/2022

JHMR has eliminated the 7-Day Pass this year, as we continue to streamline and adjust pass products. A great option for those interested in the 7-Day product from prior season’s is the Ikon Pass, offering 7 Days of skiing and riding at participating resorts or the JHMR 10-Day Pass, a great option for those looking to ski early and late season in addition to the flexibility to ski and ride up to ten days.

With JHMR operating the entire 2020/21 season with 137 days of skiing and riding we no longer are offering renewal discounts to offset an early closure as we did in 2019/20 due to the pandemic.

We are hopeful that there will be a return to normalcy with our operation for the 2021 / 22 season. We will continue to follow official local, state, and federal health and safety guidelines and adjust accordingly if need be.

The down payment option is no longer offered as we align the spring season pass sale offering with normal operations. For 2021/22, the spring season pass sale is the opportunity to get the best pricing and best benefits from April 14 - May 31, 2021.

Passes for family members can be purchased online or by phone. Alternatively, you can purchase a Mountain Money gift card online. Mountain Money cards can be used at various JHMR locations including Ticketing locations, Mountain Sports School, Retail and Rental, and Dining Services.

There are different benefit offerings depending on when you bought your pass.
Spring Pass Sale:April 14- May 31, 2021
Summer Pass Sale: June 1-August 31, 2021 

Buddy Passes are redeemable for 50% off the window rate of a full price 1 Day Lift Ticket.
Buddy Pass Blackout Dates: 12/26/2021-1/2/2022; 1/15-16/2022; 2/19-20/2021

Spring Pass Sale Buddy Passes
Rendezvous Peak Pass: 4 vouchers included with your Adult/Senior pass purchase.
Grand Pass: 2 vouchers included with your Adult/Senior pass purchase. *No vouchers included with the ByPass option.

Summer Pass Sale Buddy Passes
Rendezvous Peak Pass: 2 vouchers included with your Adult/Senior pass purchase.
Grand Pass: Vouchers are not included with your Adult/Senior pass purchase.

As an added benefit for the 2021/22 Season, JHMR Rendezvous Peak Passholders will receive a voucher good for a 21/22 Ikon Base Pass. Voucher codes will be sent via email starting on June 1, 2021, and must be redeemed on the Ikon website. This offer is only good for Rendezvous Peak Passes. See more info in the Ikon section below.

Restrictions Apply:
21/22 Ikon Base Pass is a pass benefit of the Rendezvous Peak Pass.
Not eligible for upgrading to Ikon Base Plus Pass or Ikon Pass.
Not eligible for Adventure Assurance.
Use and access requires primary pass product to be in good standing.
Non-transferrable. Personal use only.
Valid for the 21/22 ski season only, not eligible for spring 2021 access.
Deadline for code redemption: Dec. 9, 2021.
Ikon Base Pass not valid at JHMR.

Grand Pass and Rendezvous Peak Pass purchasers can purchase unlimited 50% off 1-day in-resort rate lift tickets at our Mountain Collective Partners and up to five 50% off lift tickets at our affiliate resorts. Discounted lift tickets are for the passholder only and are nontransferable. Extra days at JHMR are 50% off (the single day full priced window rate) all additional days. Only 1 ticket may be purchased per day. Qualified pass holders will need to present their season pass and photo ID to receive their discounted tickets. The 50% off lift tickets are based on the age group of the pass holder.

No, you will be asked to remove your mask for us to take your picture.

Yes, Adults and Seniors can use last season’s photos. However, photos more than five years old must be updated. Junior, Student and College Pass photos must be updated each year. A new picture can be taken at the Season Pass office or you may upload your own.

• Sorry no hats, helmets, sunglasses, goggles, pets, children, or other people.
• Photo should be .jpg format 400 x 400 pixels.
• The photo should be of passport quality, with the head filling the center and majority of the photo.
• It should show a clear view of the face looking straight towards the camera.
• Photos that do not fulfill these requirements may delay fulfillment.
• Please call the Season Pass office at (307)739-2640 if you have any questions or need assistance uploading your photo.

To better protect you against fraudulent use of your pass, JHMR personnel must have a clear identifiable photo of your face.

Season pass holders who have already been issued their passes can have their photo retaken and the pass reissued for $25.

Yes. Most passes can be sent to United States addresses. We cannot mail passes to international addresses.

Note: We do not ship college passes as we verify full time enrollment at the time of pick up in the Season Pass Office. Refer to the college pass requirements below.

The office is located in the Aerial Tram building to the right of the Clock Tower.
Monday-Friday 9am - 4pm from 4/13/21 - 5/21/21

In order to receive age-associated passes, you must be the specified age on opening day November 25, 2021.

Age categories:
Senior - Ages 65 and over
Adult - Ages 19 to 64
Teen - Ages 13-18
Youth - Ages 5 to 12

Please show identification at the time of pass pick up.

Complimentary daily tickets can be loaded onto a J Card at any JHMR ticket window. If you would prefer the convenience of a Season Pass, you can purchase one for $25.

JHMR utilizes the National Student Clearinghouse (NSC) ** to verify enrollment. If JHMR is unable to confirm enrollment, students must provide an official hard copy of documentation from the registrar indicating full time status for the current ski season. Electronic forms of verification are no longer accepted. Failure to show the above qualifications will result in forfeiture of FULL sale price and pass.

• You must be a full time student, meaning you must be enrolled in 12 credits for an undergraduate program, and 9 credits for a graduate program.
• College passes can be mailed once verified in NSC.
• Parents may purchase a College pass for their child. 

*The accrediting agency must be recognized by the U.S. Department of Education

**National Student Clearinghouse is the nation's #1 source for education verification services. Over 3,400 institutions participate in their enrollment verification service, EnrollmentVerify, representing over 95% of currently enrolled U.S. College students. Prior to pass pick-up, please go to www.studentclearinghouse.org to verify your school's participation or check with your individual school for enrollment verification procedures.

• Must be between the ages of 13 to 18 years on Opening Day, November 25, 2021.
• May be asked to show photo ID.
• Must have a new photo taken each year.

NSAA Gold Pass holders are not required to make a reservation and can proceed directly to lifts.

Resort Charge is an added convenience which allows pass holders to attach a credit card to your season pass. Your pass can then be used at JHMR Ticketing, Mountain Sports School, Rental, Retail and Dining facilities to charge to your card. Sign up for Resort Charge in the Season Pass Office.

Mountain Money is a Jackson Hole Mountain Resort gift card that can be purchased in any dollar increment. They are great to use as gifts or to give to your kids for extra spending money on the slopes. Gift cards can be purchased online, or in the Season Pass Office.

Implemented in Winter 2014, JHMR utilizes RFID (Radio Frequency ID) lift technology to get you on the slopes faster and with less hassle. The new “smart card” technology is also resort charge enabled, so you can attach your credit card for convenient charging capabilities at all resort locations. (Sign up online or at the Season Pass office) Please visit www.jacksonhole.com/j-card-information for more information. See more in "Information on the J Card" below.

If you are visiting JHMR on a Mountain Collective Pass, you can proceed to the ticket office to pick up your 2- or 3-day pass without a reservation. Please remember to bring identification. If you would like to have your Mountain Collective Pass fulfilled before your arrival at JHMR, contact Guest Services at  1.307.739.2640 or mountaincollective@jacksonhole.com.

Guests can purchase based on availability by contacting Guest Services at 307-739-2640. Extra days at JHMR are 50% off (the single day full priced window rate) all additional days, based on availability.

If you already have your day ticket or Season Pass, you can proceed directly to a lift. If you have a Mountain Collective Pass, you will need to pick it up at the ticket office before proceeding to a lift.

The Mountain Collective™ is an international alliance of premier ski destinations providing the Mountain CollectiveTM Pass, a lift ticket that includes two days of riding at all partner resorts and 50% off additional days. MC Passholders also receive 2 free days of skiing or riding at the affiliate resorts.

JHMR Does not offer summer discounts to TMC Passholders.

Grand Pass and Rendezvous Peak Pass purchasers can purchase unlimited 50% off 1-day in-resort rate lift tickets at our Mountain Collective Partners and up to five 50% off lift tickets at our affiliate resorts. Discounted lift tickets are for the passholder only and are nontransferable. Extra days at JHMR are 50% off (the single day full priced window rate) all additional days. Only 1 ticket may be purchased per day. Qualified pass holders will need to present their season pass and photo ID to receive their discounted tickets. The 50% off lift tickets are based on the age group of the pass holder.

No, the Ikon Base Pass benefit is not eligible for upgrades.

A voucher for your Ikon Pass will be emailed to you within 48 hours of purchase after June 1, 2021. Once you receive your voucher you will need to visit ikonpass.com to complete the transaction. Vouchers must be redeemed by December 9, 2021.

How to redeem your Ikon Base Pass:
A one-time use code will be provided by JHMR to be redeemed on Ikonpass.com, valid at checkout or through the Ikon Pass Call Center (888-365-4566, Option 5).
*Note: Please contact JHMR if you can't locate your issued code. Ikon Pass does not maintain record of individual codes. Visit Ikonpass.com
2. Select BUY NOW or 21/22 Passes under the top left navigation
3. Select BUY NOW under Ikon Base Pass
4. Select Ikon Base Pass > Add to Cart (Prices will be waived at the final check-out step)
5. Select ADD PROMO CODE - Enter one unique promo code per pass. Multiple codes can be redeemed through the checkout process. Total will adjust to $0 at the end of this step.
6. Set up your account and assign the pass to the correct pass holder.
7. Sign the Electronic Release of Liability waiver and upload a photo.
8. Finish the check-out process.

Note: Rendezvous Peak Pass purchasers who validate their Ikon Base Pass do not qualify for Ikon's adventure assurance.  

Pass holder may get a complimentary J Card as a daily replacement ticket or pay the $25 replacement fee to obtain a new pass.

Please report lost pass to the Season Pass office as soon as possible. You are liable for any misuse while the pass is not in your possession unless you have reported your Pass lost/stolen prior to the misuse. Lost passes can be replaced for a nonrefundable $25 administrative fee.

Passes damaged due to normal usage will be replaced at no charge. Other damage will result in a $25 replacement fee. Do not punch an additional hole in your pass as doing so will damage the RFID antenna.

Season Passes are NON-TRANSFERABLE and NON-REFUNDABLE. Use of pass by anyone other than pass holder is considered theft of service in Wyoming (§ 6-3-408) and may subject individuals to arrest and criminal prosecution. If your Pass or the accompanying ticket is used by anyone other than yourself, your pass will be revoked for the remainder of the season and you will not be issued a refund. The purchase of a JHMR Pass or tickets may be restricted in subsequent seasons.

Refunds are issued when injury restricts skiing for a minimum of 1 month of the season. In such cases a refund will be issued only after the Pass is turned in with an original medical note signed by a physician, stating the expected length of recovery. The amount of refund will be pro-rated based upon date, less an administrative fee.

A request for a refund must be received by the Ticket Office within 30 days of the injury and by April 10, 2022. Documents can be emailed to seasonpass@jacksonhole.com, or mailed to Ticketing Services, Jackson Hole Mountain Resort, P.O. Box 290, Teton Village, WY 83025. For additional information, please email seasonpass@jacksonhole.com or call 307-739-2640.

In rare cases that major lifts are closed, the JHMR Snow check policy may become effective. Refunds are not given. However, depending on which pass is affected and the policy for that day, a ski day may be credited to your pass. Snow checks are not given for Rendezvous Peak Passes, Grand Passes, or Midweek Bypasses.

We communicate with pass holders by email and through the website. In order for you to receive the most up to date information and to expedite the pass fulfillment process, we must have your email address. If opted out of emails, you must opt back in to get updates.

By providing us with your email address, you will be informed of special season pass holder discounts and offers, the mid-winter season and other great information!

For Season Pass and ticketing questions, please call (307)739-2640 or email seasonpass@jacksonhole.com.
For resort-wide information, please call (307)739-2654 or email customerservice@jacksonhole.com. 
You can also look for the LIVE CHAT button on our website www.jacksonhole.com.

The office is located in the Aerial Tram building to the right of the Clock Tower.
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The J Card replaced the traditional lift ticket and has a small RFID chip integrated into the card. The same chip will also be integrated into season pass products. When you pass through the lift line, the chip will register and open the lift access gate automatically. All guests loading the lift will need either a J Card or a season pass.

There are many guest benefits to RFID technology. First and foremost it gives hands-free access to our lifts. Once you have received a reloadable J Card, you will be able to reload the card online at any time of day, without having to wait in any ticket lines. The reloadable J Card will last multiple seasons. This way you can simply reload your ticket or pass and use it season after season. So don't throw it away.

RFID is a small chip and antenna integrated into your J Card or season pass. When you pass through the lift line and go through the RFID gates, this chip will register and open the access gate automatically. If you have skier days loaded onto your card the gates will open with ease just by letting the gate read your card as you approach it.

You can wear the Pass/J Card anywhere on your person within what we call the “strike zone.” Similar to baseball, this is anywhere between your shoulders and knees. You do not need to remove the access card from your pocket for scanning. PLEASE keep the Pass/JCard away from credit cards, cell phones, iPods, aluminum gum wrappers, avalanche beacons and all other electronic devices that may interfere with signal transmission. (Many winter jackets have a small pocket or sleeve in the arm of the jacket or around the waistline. These pockets are specifically designed for RFID cards.)

RFID technology is used in a wide variety of industries and applications. Recently, RFID has been added to some state's drivers licenses and passports as a cross border travel document to denote citizenship and identity. Your automobile almost certainly has an immobilizer to prevent it from being stolen. RFID has also been used extensively in toll collection, inventory control, building security, and library systems.

No. Because of the short read ranges of RFID and the huge amount of power that would be required to broadcast from a satellite in order to pick up information on each RFID tag, satellite reading is not practical nor is it possible.

No. As always, passes and tickets are not transferable. The lift attendants will see your picture (for pass holders) as you pass through the gates. Actually, RFID gates have proven to reduce fraudulent use of lift passes.

The card has an antenna embedded that surrounds the embedded RFID chip and any damage to the surrounding antenna will render the card inactive. We will have a pre-punched hole in Season Passes this year. However, J Cards will not have a hole. Do NOT punch a hole in the J Card yourself.

The radio frequencies used by RFID are assigned by regulatory agencies around the world to help ensure that no interference occurs. Avalanche beacons operate on 457kHz whereas our SKIDATA readers are on the 13 MHz frequency. So, there is no interference between the two.

No. The chip information is not stored magnetically. Use of a magnet or other erasing devices has no effect whatsoever on the chip.

JHMR Skidata lift access system is CE certified and complies with all standards. It was found that with the proper use of Skidata devices there is no danger for persons using pacemakers when passing hands free entry systems at the lift. However, for general reasons of precaution and compliance with the general requirements applicable, the general recommendations for using electromagnetic units should be observed and the following rules should be adhered to: Guests with pacemakers should not wear their lift access media cards near the heart when passing through the gate and a distance of 8 to 12 inches should be observed in the case of queues and while passing through the gate. If you prefer not to pass through the gate, please alert our validation staff at the lift and you will be given alternative direction for lift access.

We do not recommend washing or drying a garment with the J Card in it. The heat and moisture used in washers and dryers could ruin your J Card. We recommend removing your J Card from your garments before you wash them.

Each RFID tag physically contains only the randomly generated number associated with each unique user profile. No personal or additional information is stored on individual RFID tags.

Each unique RFID tag contains a multiple digit number randomly associated with a user profile. This profile is kept as a secure component of our point of sale system and user database. In accordance with privacy laws, your personal information is not shared with any third parties without your consent and you have access online via the Jstore to check and update your preferences.