Season Pass FAQ

If you purchased a Jackson Hole 7 or 10-Day Plus Pass, you can ski free from November 26 to December 13, 2020 and April 5 to April 11, 2021, in addition to the 7 or 10 unrestricted days.

All Rendezvous Peak Passholders are eligible for one early up on the Bridger Gondola during the 2020-2021 season now through April 11, 2021. With your Rendezvous Peak Pass you receive one opportunity to load the Bridger Gondola before the general public (8:30 am - 8:45 am) by booking a reservation in advance. Blackout dates apply: 12/26/2020-1/2/2021 1/16-17/2021; 2/13-14/2021.

Reserve Now

If you selected the down payment option, the remaining balance will be due October 15, 2020. Payments can be made over the phone at any time.

Through November 16, 2020, pass purchasers may request a refund minus a $45 administrative fee, no questions asked.

Despite future uncertainties posed by the Covid-19 crisis and in order to enable our customers to buy now with confidence, anyone who purchases a 2020/2021 pass will have the option of receiving a refund of the cost paid minus a $45 administration fee. Passholder must notify JHMR Ticketing Services by November 16, 2020 in order to receive the refund.

Please note that all pass benefits are nullified with a refund or other deactivation of pass.

Please email seasonpass@jacksonhole.com by November 16, 2020 for a refund.

Anyone who has already purchased any Season Pass from JHMR will have full mountain access without limitations this winter per the terms under which their pass was purchased.

The date to cancel a Season Pass for a full refund for any reason is extended to Monday, November 16, 2020. An administrative fee of $45 per pass will be deducted from the refund total.

A voucher for your Ikon Pass will be emailed to you after November 16, 2020. Once you receive your voucher you will need to visit ikonpass.com to complete the transaction before December 12, 2020. See Ikon Pass section below for more details.

START Bus passes are now included with all purchased Season Pass products.

If you already have your day ticket or Season Pass, you can proceed directly to a lift. If you have a Mountain Collective Pass, you will need to pick it up at the ticket office before proceeding to a lift.

JHMR and TVA will be working with START to ensure there are adequate options from Stilson through START and contracted shuttle buses.

JHMR hopes to operate by mid-summer, but will open in accordance with guidelines of State Health Orders and the National Parks re-opening. The Bridger Gondola and Teewinot Bike Park will open along with various retail and restaurants. The Aerial Tram will not run for the summer 2020 season due to scheduled maintenance. All summer operations are subject to change.

Summer Operations

JHMR is intending to operate for the winter 2020/21 season at this time. All passholders have the option to cancel purchases through November 16, 2020.

In order to receive age-associated passes, you must be the specified age on opening day November 26, 2020.

Please note that the ages categories have changed for the 20/21 season.
Senior - Ages 65 and over
Adult - Ages 19 to 64
Teen - Ages 13-18
Youth - Ages 5 to 12

ID required at time of pick up.

If you purchased a Grand ByPass, 7 or 10-Day ByPass, or 20-Day Midweek Bypass, the following dates are blacked out:

• 12/26/2020-1/2/2021
• 1/16-17/2021
• 2/13-14/2021

No, not at this time. We intend to resume selling public pass products on October 5, 2020, noting that 7- and 10-day pass products will no longer be offered.
Adults and Seniors must have a new picture every 5 years. College, Student and Junior passes must have a new photo taken every year. You may upload a picture at time of purchase. All passes purchased during the Spring Pass Sale will be shipped once photo and waiver requirements are fulfilled. See Pass Photo section below for more details.

No, not at this time. We intend to resume selling public pass products on October 5, 2020, noting that 7- and 10-day pass products will no longer be offered.
However, you will have to sign the liability online. Your order must be received prior to the last day of the sale in order to qualify for special pricing.

Passes for family members can be purchased online or by phone. Alternatively, you can purchase a Mountain Money gift card online. Mountain Money cards can be used at various JHMR locations including Ticketing locations, Mountain Sports School, Retail and Rental, and Dining Services.

There are different benefit offerings depending on when you bought your pass.
Spring Pass Sale: April 24 - June 30, 2020 - Spring Sale Benefits Chart
Summer Pass Sale: July 1-August 31, 2020 - Summer Sale Benefits Chart

Buddy Passes are redeemable for 50% off a full price 1 Day Lift Ticket.

Buddy Pass Blackout Dates: 12/26/2020-1/2/2021; 1/16-17/2021; 2/13-14/2021

Spring Pass Sale Buddy Passes

• Rendezvous Peak Pass: 4 vouchers included with your Adult/Senior pass purchase.
• Grand Pass: 2 vouchers included with your Adult/Senior pass purchase. *No vouchers included with the ByPass option.

• Rendezvous Peak Pass: 2 vouchers included with your Adult/Senior pass purchase.
• Grand Pass: Vouchers are not included with your Adult/Senior pass purchase.

As an added benefit for the 20/21 Season, JHMR Adult and Senior Rendezvous Peak Passholders will receive a voucher good for a 20/21 Ikon Base Pass. Voucher codes will be sent via email on November 16, and must be redeemed on the Ikon website by December 10, 2020. This offer is only good for Rendezvous Peak Passes. See more info in the Ikon section below.

Grand Pass and Rendezvous Peak Pass purchasers can purchase unlimited 50% off 1-day in-resort rate lift tickets at our Mountain Collective Partners and up to five 50% off lift tickets at our affiliate resorts. Discounted lift tickets are for the passholder only and are nontransferable. Extra days at JHMR are 50% off (the single day full priced window rate) all additional days, based on availability. Only 1 ticket may be purchased per day. Qualified pass holders will need to present their season pass and photo ID to receive their discounted tickets. The 50% off lift tickets are based on the age group of the pass holder.

No, you will be asked to remove your mask for us to take your picture.

Yes, Adults and Seniors can use last season’s photos. However, photos more than five years old must be updated. Junior, Student and College Pass photos must be updated each year. A new picture can be taken at the Season Pass office or you may upload your own.

• Sorry no hats, helmets, sunglasses, goggles, pets, children, or other people.
• Photo should be .jpg format 400 x 400 pixels.
• The photo should be of passport quality, with the head filling the center and majority of the photo.
• It should show a clear view of the face looking straight towards the camera.
• Photos that do not fulfill these requirements may delay fulfillment.
• Please call the Season Pass office at (307)739-2640 if you have any questions or need assistance uploading your photo.

To better protect you against fraudulent use of your pass, JHMR personnel must have a clear identifiable photo of your face.

Season pass holders who have already been issued their passes can have their photo retaken and the pass reissued for $25.

Yes. Most passes can be sent to United States addresses. We cannot mail passes to foreign addresses.

Note: We do not ship college passes as we verify full time enrollment at the time of pick up in the Season Pass Office. Refer to the college pass requirements below.

The office is located in the Aerial Tram building to the right of the Clock Tower.

In order to receive age-associated passes, you must be the specified age on opening day November 26, 2020

Senior - 65 and over. ID required.
Adult - Ages 19 to 64
Teen - Ages 13-18. School ID required at time of pick-up.
Youth - Ages 5 to 12

Complimentary daily tickets can be loaded onto a J Card at any JHMR ticket window. If you would prefer the convenience of a Season Pass, you can purchase one for $25.

JHMR utilizes the National Student Clearinghouse (NSC) ** to verify enrollment. If JHMR is unable to confirm enrollment, students must provide an official hard copy of documentation from the registrar indicating full time status for the current ski season. Electronic forms of verification are no longer accepted. Failure to show the above qualifications will result in forfeiture of FULL sale price and pass.

• You must be a full time student, meaning you must be enrolled in 12 credits for an undergraduate program, and 9 credits for a graduate program.
• College passes can be mailed once verified in NSC.
• Parents may purchase a College pass for their child. 

*The accrediting agency must be recognized by the U.S. Department of Education

**National Student Clearinghouse is the nation's #1 source for education verification services. Over 3,400 institutions participate in their enrollment verification service, EnrollmentVerify, representing over 95% of currently enrolled U.S. College students. Prior to pass pick-up, please go to www.studentclearinghouse.org to verify your school's participation or check with your individual school for enrollment verification procedures.

• Must be between the ages of 13 to 18 years on Opening Day, November 26, 2020.
• May be asked to show photo ID.
• Must have a new photo taken each year.

NSAA Gold Pass holders are not required to make a reservation and can proceed directly to lifts.

Resort Charge is an added convenience which allows pass holders to attach a credit card to your season pass. Your pass can then be used at JHMR Ticketing, Mountain Sports School, Rental, Retail and Dining facilities to charge to your card.

Mountain Money is a Jackson Hole Mountain Resort gift card that can be purchased in any dollar increment. They are great to use as gifts or to give to your kids for extra spending money on the slopes.

Implemented in Winter 2014, JHMR utilizes RFID (Radio Frequency ID) lift technology to get you on the slopes faster and with less hassle. The new “smart card” technology is also resort charge enabled, so you can attach your credit card for convenient charging capabilities at all resort locations. (Sign up online or at the Season Pass office) Please visit www.jacksonhole.com/j-card-information for more information. See more in "Information on the J Card" below.

If you are visiting JHMR on a Mountain Collective Pass, you can proceed to the ticket office to pick up your 2- or 3-day pass without a reservation. Please remember to bring identification. If you would like to have your Mountain Collective Pass fulfilled before your arrival at JHMR, contact Guest Services at  1.307.739.2640 or mountaincollective@jacksonhole.com.

Adding extra days will be subject to availability on that specific day. Guests can purchase based on availability by contacting Guest Services at 307-739-2640. Extra days at JHMR are 50% off (the single day full priced window rate) all additional days, based on availability.

If you already have your day ticket or Season Pass, you can proceed directly to a lift. If you have a Mountain Collective Pass, you will need to pick it up at the ticket office before proceeding to a lift.

The Mountain Collective™ is an international alliance of premier ski destinations providing the Mountain CollectiveTM Pass, a lift ticket that includes two days of riding at all partner resorts and 50% off additional days. MC Pass purchasers receive 2 free days at Partner Resorts plus 50% off single day window rates for additional days. MC Passholders also receive 2 free days of skiing or riding at the affiliate resorts.

JHMR Does not offer summer discounts to TMC Passholders.

Grand Pass and Rendezvous Peak Pass purchasers can purchase unlimited 50% off 1-day in-resort rate lift tickets at our Mountain Collective Partners and up to five 50% off lift tickets at our affiliate resorts. Discounted lift tickets are for the passholder only and are nontransferable. Extra days at JHMR are 50% off (the single day full priced window rate) all additional days, based on availability. Only 1 ticket may be purchased per day. Qualified pass holders will need to present their season pass and photo ID to receive their discounted tickets. The 50% off lift tickets are based on the age group of the pass holder.

If you received a Ikon Base Pass voucher with the purchase of a 2020/21 Rendezvous Peak Pass, you cannot upgrade to a different Ikon Pass.

A voucher for your Ikon Pass will be emailed to you after November 16, 2020. Once you receive your voucher you will need to visit konpass.com to complete the transaction.

How to redeem your Ikon Base Pass:
A one-time use code will be provided by JHMR to be redeemed on konpass.com, valid at checkout or through the Ikon Pass Call Center (888-365-4566, Option 5).
*Note: Please contact JHMR if you can’t locate your issued code. Ikon Pass does not maintain record of individual codes. The unique code can be redeemed November 16 through December 12, 2020

1. Visit konpass.com
2. Select BUY NOW or 20/21 Passes under the top left navigation
3. Select BUY NOW under Ikon Base Pass
4. Select Ikon Base Pass > Add to Cart (Prices will be waived at the final check-out step)
5. Select ADD PROMO CODE - Enter one unique promo code per pass. Multiple codes can be redeemed through the checkout process. Total will adjust to $0 at the end of this step.
6. Set up your account and assign the pass to the correct pass holder.
7. Sign the Electronic Release of Liability waiver and upload a photo.
8. Finish the check-out process.

Note: Rendezvous Peak Pass purchasers who validate their Ikon Base Pass do not qualify for Ikon's adventure assurance.  

Ikon Pass holders intending to visit JHMR will be required to make a reservation in advance. Ikon Pass holders will be able to start making reservations on Ikonpass.com or through the Ikon Pass app on November 9. Ikon Pass holders will have the ability to make reservations throughout the winter season, subject to capacity. Once Ikon Pass’s reservation system is open, Ikon Pass holders may make reservations, subject to the access rights granted on the pass purchased. Reservations are based on availability. Make Reservation

Ikon Friends and Family vouchers can be redeemed on the desired day at the ticket window. The Ikon passholder must accompany the friend or family member and show their Ikon Pass to redeem. The Ikon passholder must have a valid Ikon reservation for that day to redeem friends and family tickets. Black out dates do apply to Friends and Family tickets being redeemed on the Ikon Base Plus pass.
Make Reservation

Pass holder may get a complimentary J Card as a daily replacement ticket or pay the $25 replacement fee to obtain a new pass.

Please report lost pass to the Season Pass office as soon as possible. You are liable for any misuse while the pass is not in your possession unless you have reported your Pass lost/stolen prior to the misuse. Lost passes can be replaced for a nonrefundable $25 administrative fee.

Passes damaged due to normal usage will be replaced at no charge. Other damage will result in a $25 replacement fee. Do not punch an additional hole in your pass as doing so will damage the RFID antenna.

Season Passes are NON-TRANSFERABLE and NON-REFUNDABLE. Use of pass by anyone other than pass holder is considered theft of service in Wyoming (§ 6-3-408) and may subject individuals to arrest and criminal prosecution. If your Pass or the accompanying ticket is used by anyone other than yourself, your pass will be revoked for the remainder of the season and you will not be issued a refund. The purchase of a JHMR Pass or tickets may be restricted in subsequent seasons.

Refunds are issued when injury restricts skiing for a minimum of 1 month of the season. In such cases a refund will be issued only after the Pass is turned in with an original medical note signed by a physician, stating the expected length of recovery. The amount of refund will be pro-rated based upon date for Grand and Weekend Passes, and uses for Plus Passes, less an administrative fee.

A request for a refund must be received by the Ticket Office within 30 days of the injury and by April 30, 2021. Documents can be emailed to seasonpass@jacksonhole.com, or mailed to Ticketing Services, Jackson Hole Mountain Resort, P.O. Box 290, Teton Village, WY 83025. For additional information, please email seasonpass@jacksonhole.com or call 307-739-2640.

In rare cases that major lifts are closed, the JHMR Snow check policy may become effective. Refunds are not given. However, depending on which pass is affected and the policy for that day, a ski day may be credited to your pass. Snow checks are not given for Grand Passes.

We communicate with pass holders by email and through the website. In order for you to receive the most up to date information and to expedite the pass fulfillment process, we must have your email address. If opted out of emails, you must opt back in to get updates.

By providing us with your email address, you will be informed of special season pass holder discounts and offers, the mid-winter season and other great information!

For Season Pass and ticketing questions, please call (307)739-2640 or email seasonpass@jacksonhole.com.
For resort-wide information, please call (307)739-2654 or email customerservice@jacksonhole.com. 
You can also look for the LIVE CHAT button on our website www.jacksonhole.com.

The office is located in the Aerial Tram building to the right of the Clock Tower.

The J Card replaced the traditional lift ticket and has a small RFID chip integrated into the card. The same chip will also be integrated into season pass products. When you pass through the lift line, the chip will register and open the lift access gate automatically. All guests loading the lift will need either a J Card or a season pass.

There are many guest benefits to RFID technology. First and foremost it gives hands-free access to our lifts. Once you have received a reloadable J Card, you will be able to reload the card online at any time of day, without having to wait in any ticket lines. The reloadable J Card will last multiple seasons. This way you can simply reload your ticket or pass and use it season after season. So don't throw it away.

RFID is a small chip and antenna integrated into your J Card or season pass. When you pass through the lift line and go through the RFID gates, this chip will register and open the access gate automatically. If you have skier days loaded onto your card the gates will open with ease just by letting the gate read your card as you approach it.

You can wear the Pass/J Card anywhere on your person within what we call the “strike zone.” Similar to baseball, this is anywhere between your shoulders and knees. You do not need to remove the access card from your pocket for scanning. PLEASE keep the Pass/JCard away from credit cards, cell phones, iPods, aluminum gum wrappers, avalanche beacons and all other electronic devices that may interfere with signal transmission. (Many winter jackets have a small pocket or sleeve in the arm of the jacket or around the waistline. These pockets are specifically designed for RFID cards.)

RFID technology is used in a wide variety of industries and applications. Recently, RFID has been added to some state's drivers licenses and passports as a cross border travel document to denote citizenship and identity. Your automobile almost certainly has an immobilizer to prevent it from being stolen. RFID has also been used extensively in toll collection, inventory control, building security, and library systems.

No. Because of the short read ranges of RFID and the huge amount of power that would be required to broadcast from a satellite in order to pick up information on each RFID tag, satellite reading is not practical nor is it possible.

No. As always, passes and tickets are not transferable. The lift attendants will see your picture (for pass holders) as you pass through the gates. Actually, RFID gates have proven to reduce fraudulent use of lift passes.

The card has an antenna embedded that surrounds the embedded RFID chip and any damage to the surrounding antenna will render the card inactive. We will have a pre-punched hole in Season Passes this year. However, J Cards will not have a hole. Do NOT punch a hole in the J Card yourself.

The radio frequencies used by RFID are assigned by regulatory agencies around the world to help ensure that no interference occurs. Avalanche beacons operate on 457kHz whereas our SKIDATA readers are on the 13 MHz frequency. So, there is no interference between the two.

No. The chip information is not stored magnetically. Use of a magnet or other erasing devices has no effect whatsoever on the chip.

JHMR Skidata lift access system is CE certified and complies with all standards. It was found that with the proper use of Skidata devices there is no danger for persons using pacemakers when passing hands free entry systems at the lift. However, for general reasons of precaution and compliance with the general requirements applicable, the general recommendations for using electromagnetic units should be observed and the following rules should be adhered to: Guests with pacemakers should not wear their lift access media cards near the heart when passing through the gate and a distance of 8 to 12 inches should be observed in the case of queues and while passing through the gate. If you prefer not to pass through the gate, please alert our validation staff at the lift and you will be given alternative direction for lift access.

We do not recommend washing or drying a garment with the J Card in it. The heat and moisture used in washers and dryers could ruin your J Card. We recommend removing your J Card from your garments before you wash them.

Each RFID tag physically contains only the randomly generated number associated with each unique user profile. No personal or additional information is stored on individual RFID tags.

Each unique RFID tag contains a multiple digit number randomly associated with a user profile. This profile is kept as a secure component of our point of sale system and user database. In accordance with privacy laws, your personal information is not shared with any third parties without your consent and you have access online via the Jstore to check and update your preferences.