Winter 2020/21 FAQs
Please take a look below for answers to your questions. We will be adding more detailed operational information throughout the fall regarding our lifts, facilities, restaurants and Mountain Sports School.
More winter information
NEW! Transportation 2020-21
Parking: This year, as in years past, parking in Teton Village will have a fee associated, unless carpooling with three or more in the Ranch Lot, lodging as a Village hotel guest, or using short-term and ADA parking. For parking pricing and information, click here. For up-to-date information on parking this winter, download the JH Insider app or view the real-time parking widget above.
Free Stilson Shuttle: This year, as in years past, we are working with the Teton Village Association (TVA) to provide free shuttle bus service for employees and guests from the Stilson Lot. To support COVID-19 health and safety measures, new precautions are being taken. All passengers are required to wear face coverings on the buses, which will also have a reduced capacity based on health guidance. Enhanced cleaning will take place on buses in between trips, hand sanitizer will be available upon entry and windows will be kept open during the short ride to support health and safety this winter. Of course, anyone with COVID-19 symptoms is encouraged to stay home and not take public transportation. For TVA shuttle information, click here.
START Bus: The winter 2020-21 START Bus is connecting Teton Village to Stilson and the Town of Jackson is available here.To support COVID-19 health and safety measures, new precautions are being taken. All passengers are required to wear face coverings on the buses, which will also have a reduced capacity based on health guidance.Enhanced cleaning will take place on buses, hand sanitizer will be available and windows will be kept open to support health and safety this winter. Of course, anyone with COVID-19 symptoms is encouraged to stay home and not take public transportation.
Health & Safety
-
JHMR has enacted enhanced health and safety measures for you, our guests, and our employees to allow for safe operations this winter. These health and safety protocols have been developed with the guidance from the Centers for Disease Control and Prevention (CDC), the Wyoming Department of Health, the Teton County Health Department and St. John's Health. These include the baseline requirements to wear face coverings, allow appropriate spacing between parties to enable physical distancing in all buildings, lift and ticket queues, employee spaces, and during ski and snowboard lessons.
Guest are required to wear face coverings in all indoor and outdoor public areas, including village common areas, upper mountain common areas, inside all buildings and facilities, in line mazes, when loading, riding, and unloading lifts, gondolas, and the aerial tram. The only exceptions are when skiing and riding and when seated for dining.Please note, JHMR recommends face coverings be constructed with multi-layer fabric materials. Single layer Buffs, bandanas, gators, scarfs and ascots are not recommended.
Guests will be advised to practice physical distancing by standing at least six feet away from other groups of people not traveling with them while standing in lines, in buildings, or moving around the Resort where people gather. Lift lines will be redesigned to maintain physical distancing, and we will be restricting the number of people on lifts at a time. While indoor physical distancing requirements are in place, food and beverage operations and indoor seating will be limited. Restaurant tables and other physical layouts will be arranged to ensure appropriate distancing. All Resort properties and retail outlets will comply with local or state occupancy limit guidance relating to COVID-19. Indoors, there will be signage and ground markings to instruct guests where to stand in line and where to keep on moving.
We understand communication is key, so we will keep guests informed through as many channels as possible. Guests are highly encouraged to download our free app, JH Insider, as a critical tool to receive real-time updates regarding mountain operations. We will also be rolling out SMS text notifications, an improved online store for advanced purchasing, QR codes for hands-free touchpoints, mobile payments and much more. -
Guests can reference the complete overview of JHMR's health and safety protocols on our Health & Safety page.
-
Tram cabins will be disinfected multiple times per day with an electrostatic fogging device that kills viruses, and touchpoints will be sanitized daily. Bridger and Sweetwater Gondola cabins will be disinfected daily with jet fogging devices that kill viruses.
-
Immediately notify a JHMR employee or kindly ask the guest to mask up.
Mountain Operations
-
We plan to operate for 137 days of skiing and riding, opening Thanksgiving Day, November 26, 2020, with a planned closing on April 11, 2021.
-
To keep everyone safe, we are establishing capacity limits for each and every aspect of our business and product offerings including at Mountain Sports School, in buildings, in restaurants, in lift lines, in gondolas and in the tram.
-
Capacity determinations have been influenced by examining JHMR’s historic visitation numbers by day, JHMR’s winter operating plan and operating experience, and the health and safety guidance and knowledge from the National Ski Areas Association, the CDC, the State of Wyoming, Teton County, and Jackson's St John's Health.
-
Early Opening Reminder: Commencing with the holidays and when possible, we will start the Teewinot lift, Après Vous lift, and Sweetwater Gondola at 8:30 a.m., allowing guests to move out of the base area earlier and enjoy more time on the snow, conditions permitting.
This winter JHMR will not be offering sightseeing tickets for any of the lifts, gondolas or tram. All operations are subject to change and will follow all local and state health guidance. -
TRAM, GONDOLA AND LIFT OPERATIONS
Sweetwater and Bridger Gondolas: The gondolas will be operating with new health and safety protocols. Face coverings will be required in all lines and while loading and unloading the cabins. Gondola lines will be spaced out to allow for adequate physical distancing. The gondolas will run at the highest possible speed to move guests efficiently around the mountain, cabins will undergo additional sanitation efforts and windows will remain open to keep air flowing. Individual parties will be loaded together, and no mixed groups will be loaded on the Bridger Gondola. Sweetwater, which has larger cabins, will be able to load two individuals from mixed groups per cabin, unless a guest prefers a cabin to themselves, in which case that request will be honored.
Chairlifts: Face coverings will be required in all lines, while loading and unloading the lifts, and when on lifts with mixed groups. Lift lines will be spaced out to allow for adequate physical distancing. JHMR could be loading lifts with mixed groups as guests are outside during the ride's duration, which are all ten minutes or less. If a guest prefers a chair to themselves that request will be honored. -
We plan to operate the Aerial Tram for the winter 2020-21 season with new health and safety protocols. For winter 2020-21, JHMR’s tram capacity will be adjusted down to 25 people per cabin plus one operator to allow for physical distancing. Guests will be required to wear face coverings over both nose and mouth at all times while on board, when loading, and when standing in the tram line.
-
Per our winter operating plan, uphill travel is not permitted at JHMR. Inbounds hiking from lift-served terrain is permitted in certain areas when conditions and operations allow. New for this winter and for additional access to Rendezvous Bowl and the backcountry, we will introduce a boot pack from the top of the Sublette lift.
Winter 2020/21 Tram FAQs
Please explore the below FAQs about new health and safety protocols this winter on the tram. For our complete list of FAQs, please visit our winter FAQ page.
-
The Aerial Tram will open when snow conditions allow. Typically the tram opens sometime in mid-December.
-
No. The tram will operate as in year’s past without reservations. The tram will operate on a first-come, first-served basis, and skiers and riders will queue in the tram line maze, which will be configured to maximize physical distancing.
-
25 people plus one operator will be the new capacity this winter to provide physical distancing for riders.
-
JHMR is reducing tram capacity to allow for physical distancing inside the cabin
-
When conditions permit, the tram may operate at a higher speeds to maximize the number of trips per day. With reduced cabin occupancy, load times should be more expedited, also allowing for additional trips per day.
-
New for this year, tram wait times will be available in the JH Insider App. In addition, we are installing a digital sign on the tram dock indicating tram wait times prior to getting in the queue.
Our tram operators are constantly monitoring the line and posting their best guess of a wait time. This time is an estimate and does not guarantee that time. Please remember that the last tram is at 3:30pm. -
The tram cabins will be sanitized hourly with an aerosolized disinfectant.
-
Yes. Guests will be required to wear face coverings over both nose and mouth at all times while on board, when loading, and when standing in the tram line. Guests are recommended to wear a dry face covering when possible for the best protection. Single-layer material neck gaiters are discouraged.
-
Yes, however, Corbet's Cabin will have limited capacity and operations this winter. Waffles will be sold, but for carryout service only. Restrooms will be open, and the cabin will have limited capacity as a warming location.
-
New this winter skiers and riders can boot pack up the north side of Rendezvous Bowl from the Sublette lift as another option for skiers and riders to access high alpine terrain. Exit Sublette chair to the left, and stay high to access this boot pack.
*A lift ticket is still required to access this bootpack. -
If the mountain is open and the tram is not in operation, no refunds will be given.
Purchasing Lift Tickets in Advance
-
For the health and safety of our guests, we are managing on-mountain access this winter. To allow for physical distancing protocols, we are limiting the number of tickets available for purchase each day to manage our daily capacity limits. In doing so, we are implementing a system to purchase day and afternoon lift tickets in advance. This also avoids ticket office congestion with the added convenience of direct-to-lift access.
-
No. JCards and lift tickets are not transferable.
-
Tickets should be purchased as soon as possible as tickets are subject to availability. Guests will be incentivized to purchase online before their visit and will receive a 10% discount with advanced purchases made outside of 14 days or more and a 5% discount for purchases made between 7 and 14 days in advance. If available, tickets purchased within 7 days will not be discounted.
-
Guests can cancel up to 7 days before their arrival for a full refund. Cancellations within 7 days of the ticket date will not be refunded unless health related, which will be evaluated on a case-by-case basis with Guest Services.
-
Cancellations must be made 7 days in advance by contacting the Guest Service Center at 1.307.739.2640 or seasonpass@jacksonhole.com.
-
If you have have made a day ticket purchase in advance and are unable to ski or ride on your desired day due to COVID-19 symptoms or possible exposure to anyone with COVID-19, we ask that you stay home or in your hotel room and JHMR will refund your purchase. To request a refund please call 307-739-2654 or email customerservice@jacksonhole.com.
For more information about COVID-19 symptoms, please visit https://www.stjohns.health/coronavirus-info/
St. John's Health is also able to evaluate symptoms on their nurse hotline line and via a telehealth visit with one of their providers. If it is determined the guest should be tested for coronavirus, instructions to be tested by appointment at one of their testing locations will be delivered. Call 307-739-4898, option 3.
-
All purchases made in advance can be viewed when you sign in to your account.
-
Day tickets can be purchased online in advance pending availability.
-
Ticket availability for days and afternoons will be available on shop.jacksonhole.com. If your desired day shows availability, you can purchase directly. If capacity is reached on the desired day, advanced purchase afternoon tickets ((noon to 4 p.m. daily.), Mountain Sports School lesson & lift, lodging packages, or Ikon or Mountain Collective passes may be an option pending availability.
Please call 307-739-2654 or use our chat to discuss further options.
-
Tickets will be mailed in advance to households or delivered to area hotels before a guest visit when possible. Tickets can also be picked up at the ticket windows.
-
This is subject to availability on the desired additional day; if tickets are available, JCards can be reloaded.
-
Pending availability, tickets can be purchased directly for the desired days at shop.jacksonhole.com.
-
Guests can purchase as many days in advance as desired, pending availability. Tickets are assigned to a customer at the time of purchase and are not transferable and not for resale. JHMR reserves the right to ID at the time of use. No more than one ticket per person per day is allowed. Tickets are not refundable within 7 days.
-
Guests have several options if the desired day is no longer offered online.
If the day desired indicates tickets are no longer available, afternoon tickets may still be offered online or at the ticket window, subject to availability.
If guests choose to take a group or private lesson, or backcountry guided experience through Mountain Sports School, package day tickets may be available for purchase the desired day.
If the desired day is not available for a single day or a multi-day experience, guests have the option to purchase an Ikon Pass or Mountain Collective Pass, subject to availability and conditions of the pass purchased.
To explore other options, please call us at 307-739-2654 or use our online chat.
-
Waitlisting will not be available.
-
If JHMR does not operate on the day the ticket is purchased, a full refund will be given.
-
Due to capacity limitations, sightseeing will not be offered this season.
-
All destination visitors should purchase their day tickets in advance to align with their vacation stay. You will not be guaranteed day-ticket access if you booked lodging or air â to ensure you can ski and ride on the days you desire, an advanced ticket purchase is required. If you have already reserved lodging, contact your hotel or vacation rental company as they may assist in securing your day tickets.
-
Mountain Sports School products do not include lift access. We highly recommend that you purchase your lift access at the same time you purchase your lessons to ensure you will have lift access on the day of your lesson.
-
Insurance is not offered by JHMR.
-
If a stay-at-home order is given, preventing you from visiting, you may cancel at any time with no penalty with documentation indicating the order is in effect.
-
Yes, you can pending availability. If JHMR is at capacity for the day, window tickets will not be sold. If there is capacity for afternoon tickets, guests can purchase afternoon mountain access at any time. Afternoon tickets will not be further discounted for advanced purchases.
Season Passes
-
Based on demand, passes may indeed sell out. Purchasing your pass as soon as possible is the best way to ensure you get the pass desired.
-
Anyone who has already purchased any Season Pass from JHMR will have full mountain access without limitations this winter per the terms under which their pass was purchased.
-
The date to cancel a Season Pass for a full refund for any reason is extended to Monday, November 16, 2020. An administrative fee of $45 per pass will be deducted from the refund total.
-
START Bus passes are now included with all purchased Season Pass products.
-
Ikon Pass holders intending to visit JHMR will be required to make a reservation in advance. Ikon Pass holders will be able to start making reservations on Ikonpass.com or through the Ikon Pass app on November 9. Ikon Pass holders will have the ability to make reservations throughout the winter season, subject to capacity. Once Ikon Pass’s reservation system is open, Ikon Pass holders may make reservations, subject to the access rights granted on the pass purchased. Reservations are based on availability. Make Reservation
-
Ikon passholders visiting Jackson Hole Mountain Resort with an area hotel/vacation rental reservations made prior to November 9 do not need to purchase a day ticket in advance to secure their days. When the Ikon reservation system goes live at Ikonpass.com on November 9, passholders with area hotel/vacation rental reservations made prior to November 9 will be assured a reservation to ski or ride JHMR, subject to the access rights granted on the Ikon pass purchased (Ikon or Ikon Base Plus). Please make a reservation on November 9 on Ikonpass.com
-
Ikon Friends and Family vouchers can be redeemed on the desired day at the ticket window. The Ikon passholder must accompany the friend or family member and show their Ikon Pass to redeem. Black out dates do apply to Friends and Family tickets being redeemed on the Ikon Base Plus pass.
Make Reservation -
If you are visiting JHMR on a Mountain Collective Pass, you can proceed to the ticket office to pick up your 2- or 3-day pass without a reservation. Please remember to bring identification. If you would like to have your Mountain Collective Pass fulfilled before your arrival at JHMR, contact Guest Services at 1.307.739.2640 or mountaincollective@jacksonhole.com.
-
Adding extra days will be subject to availability on that specific day. Guests can purchase based on availability by contacting Guest Services at 307-739-2640. Extra days at JHMR are 50% off (the single day full priced window rate) all additional days, based on availability.
-
If you already have your day ticket or Season Pass, you can proceed directly to a lift. If you have a Mountain Collective Pass, you will need to pick it up at the ticket office before proceeding to a lift.
-
One complimentary early-up on the Bridger Gondola is included with the purchase of a Rendezvous Peak Pass pending availability. Reservations should be made as far in advance as possible through Mountain Sports School as quantities per day will be limited.
-
If you purchased a Grand ByPass, 7 or 10-Day ByPass, or 20-Day Midweek Bypass, the following dates are blacked out:
- 12/26/2020-1/2/2021
- 1/16-17/2021
- 2/13-14/2021
-
NSAA Gold Pass holders are not required to make a reservation and can proceed directly to lifts.
-
For our full list of FAQs, please visit our main Season Pass FAQs page. If you have additional questions, please email us at seasonpass@jacksonhole.com or use our chat.
Mountain Sports School
-
MSS Staff - Mountain Sports School instructors will be required to wear face coverings at all times during the lesson process including in lines, when loading and unloading chairlifts, gondolas, the tram, and in all indoor resort facilities, including retail, in restaurants when not seated, guest services, ticketing, administrative offices and restrooms. Instructor staff are required to check for COVID-19 symptoms before each lesson and will stay home if they feel unwell. In addition, all MSS staff must undergo daily temperature checks at the start of each shift. To manage physical distancing, Mountain Sports School will be limiting our product offerings, and reducing daily inventory capacity at all adult and children's class lessons to a maximum of three participants per lesson. All MSS staff will complete COVID-19 specific training, as well..
Guests - All guests will be required to wear face coverings at all times during the lesson process including in lines, when loading and unloading chairlifts, gondolas, the tram, and in all indoor resort facilities, including retail, in restaurants when not seated, guest services, ticketing, administrative offices and restrooms. All guests participating in lessons will also be required to complete a guest health screening prior to the start of each lesson. Full refunds will be issued when guests do not feel well or exhibit any COVID-19 symptoms prior to the start of the lesson.
-
Yes, reservations are required at least 24 hours in advance for all Mountain Sports School products and programs. With reduced lesson capacities reservations for lessons and camps should be made as far in advance as possible, and are available online here.
-
Check in with Mountain Sports School Sales at the Bridger Center to see if any arrangements can be made as a result of last minute cancellations or afternoon availability.
-
Check with the Mountain Sports School Sales at the Bridger Center for afternoon availability.
-
Mountain Sports School products do not include lift access. We highly recommend that you purchase your lift access at the same time you purchase your lessons to ensure you will have lift access on the day of your lesson.
-
A limited amount of additional lift access will be available for guests who are participating in lessons. That lift access will be available for sale through Mountain Sports School Sales located in the Bridger Center, or by calling the Mountain Sports School at 307-739-2797. Please have your order # confirming your MSS lesson purchase ready when calling or stopping in at MSS Sales to purchase.
-
Guests can cancel without penalty if more than 24 hours' notice is given. If cancellation occurs within 24 hours, a 50% cancellation fee will apply. If the cancellation is related to COVID-19, the cancellation fee will be waived.
-
Guests who purchase lessons online will complete all waivers at the time of purchase. Guests who purchase over the phone will receive a pre-arrival email with links to the appropriate waivers. All guests participating in Mountain Sports School products must sign a waiver prior to the start of their lesson.
-
All guests participating in Mountain Sports School products will receive a pre-arrival email with details including the lesson meeting place, drop off and pick up procedures, COVID-19 health and safety policies, and a guest health screening that must be completed each day prior to the start of the lesson.
Mountain Sports School Products
-
This winter we are offering Max 3 adult lessons with a maximum of three students per instructor. Max 3 lessons will provide more individual attention and allow for physical distancing. Click here to see all of our adult lesson offerings.
-
No, the individuals or group will break for lunch on their own and the lesson will resume in the afternoon at a designated location and time decided upon by the group.
-
This winter we are offering Max 2 Pioneer lessons with a maximum of two students per instructor. Max 2 lessons will provide more individual attention and allow for physical distancing. Half day lessons are available in the morning from 9:00am-11:30am, and in the afternoon from 12:30pm-3:00pm. Click here to see all of our children's lesson offerings.
-
This winter we are offering Max 3 Rough Rider (5-7 years old) and Explorer (8-14 years old) lessons with a maximum of three students per instructor. Max 3 lessons will provide more individual attention and allow for physical distancing. Click here to see all of our children's lesson offerings.
-
All full day lessons for Rough Rider (5-7 years old) and Explorer (8-14 years old) include lunch. Lunch capacities will be reduced and times will be staggered to facilitate physical distancing.
-
No, with the goal of creating an ideal learning environment, product age ranges are based on stages of cognitive, effective and physical development; teaching styles for each product are tailored to age specific groups. To ensure a positive outcome, we feel strongly that children need to be in the correct age group.
-
Daycare will not be open to the public this winter.
-
We are not making any changes to our private lesson or backcountry guide products, however there will be significant access limitations on the Aerial Tram due to capacity reductions. Reservations for private lessons should be made as far in advance as possible, and are available online here. Reservations for backcountry guides should be made as far in advance as possible by calling the Mountain Sports School at 307-739-2797.
-
Private lessons and backcountry guide products with early access will be offered but at limited quantities to maintain physical distancing. Reservations for early access private lesson and guide products should be made through the Mountain Sports School as far in advance as possible by calling 307-739-2797.
-
All guests participating in private lessons and backcountry guides will receive a pre-arrival email with details including the lesson meeting place, meeting time, COVID-19 health and safety policies, and a guest health screening that must be completed each day prior to the start of the lesson.
-
The only changes to BYO groups will be around access. BYO group instructors can book early gondola access for the group on a space available basis the day before their lesson.
-
To ensure physical distancing we are limiting total enrollment in all of our youth seasonal programs. Scouts (3-4 years old) and Rangers (5-6 years old) will have a maximum of three students per group. Please click here to see all of our youth seasonal programs with detailed information and to purchase.
-
To ensure physical distancing we are limiting enrollment in all of our adult ski and snowboard camps. Steep and Deep, Elevate, Lady Shred, and Backcountry camps will have a maximum of three students per group. Please click here to see all of our adult ski and snowboard camp offerings with detailed information. Reservations for camps should be made as far in advance as possible, and are available online here.
Rental
-
Guests and employees are required to wear face coverings at all times in all of JHMR’s ski and snowboard rental locations. Guests and employees will also be required to maintain a minimum of 6 feet of physical distance at all times. Greeters will be present at all our rental locations to assist with traffic flow and occupancy limits. We are requiring all staff to check for COVID-19 symptoms before each shift and asking them to stay home if they feel unwell. In addition, all staff must undergo daily temperature checks at the start of each shift. Lastly, all tools, workstations, vehicles and shop surfaces are sanitized daily to keep areas clean.
-
The actual rental process should not take longer than prior seasons. To reduce crowding inside JHMR’s rental locations, JHMR will be managing capacity in the rental shops. As a convenience for guests, we are implementing a new digital waitlist tool that will communicate to guests via text after they have checked in to notify them when their fitting time is ready.
-
Mountain Direct rental delivery is available as an added convenience. Guests can choose the Mountain Direct Delivery option in the JStore and input all required information for the online order. From there, our Mountain Direct team will contact the guest to set up a delivery time and location, obtain any additional information required for the fitting and take any specific equipment requests. On the day of delivery, our team will arrive with all the necessary equipment, get guests fitted properly and either leave guests with their gear or store their skis/boards at the JH Sports ski check for pickup in Teton Village.
-
Aside from limiting capacity inside the rental shop, wearing face coverings, and physical distancing, the process will be similar to prior seasons.
-
To prevent crowding inside the rental shop, return stations will be set up outside each rental location for added convenience.
-
Rental equipment is available to book online in advance here.
-
JStore captures your skier profile and payment details, making the in-store sign-in and check-out process significantly quicker and easier. As of now, waivers will be signed in store upon equipment setup.
-
In addition to saving time during the rental process, guests can save 20% by booking online in advance.
-
Boot fitting areas will be spread out into zones, one for each party or group. Our boot fitters will be wearing additional personal protective equipment including gloves and a face shield.
