Winter 2020/21 FAQs

JHMR has enacted enhanced health and safety measures for you, our guests, and our employees to allow for safe operations this winter. These health and safety protocols have been developed with the guidance from the Centers for Disease Control and Prevention (CDC), the Wyoming Department of Health, the Teton County Health Department and St. John's Health. These include the baseline requirements to wear face coverings, allow appropriate spacing between parties to enable physical distancing in all buildings, lift and ticket queues, employee spaces, and during ski and snowboard lessons.

Guests will be required to wear face coverings in certain areas. This includes in lines, when riding, loading and unloading lifts, gondolas, and the tram, and in all indoor resort facilities including retail shops, in restaurants when not seated, guest services, ticketing, administrative offices and restrooms. Guests are expected to bring their own face coverings. The Resort will try to accommodate free personal face coverings for those in need when possible, subject to availability.

Guests will be advised to practice physical distancing by standing at least six feet away from other groups of people not traveling with them while standing in lines, in buildings, or moving around the Resort where people gather. Lift lines will be redesigned to maintain physical distancing, and we will be restricting the number of people on lifts at a time. While indoor physical distancing requirements are in place, food and beverage operations and indoor seating will be limited. Restaurant tables and other physical layouts will be arranged to ensure appropriate distancing. All Resort properties and retail outlets will comply with local or state occupancy limit guidance relating to COVID-19. Indoors, there will be signage and ground markings to instruct guests where to stand in line and where to keep on moving.

We understand communication is key, so we will keep guests informed through as many channels as possible. Guests are highly encouraged to download our free app, JH Insider, as a critical tool to receive real-time updates regarding mountain operations. We will also be rolling out SMS text notifications, an improved online store for advanced purchasing, QR codes for hands-free touchpoints, mobile payments and much more.

More Safety Info 

Guests can reference the complete overview of JHMR's health and safety protocols on our Health & Safety page.

Tram cabins will be disinfected multiple times per day with an electrostatic fogging device that kills viruses, and touchpoints will be sanitized daily. Bridger and Sweetwater Gondola cabins will be disinfected daily with jet fogging devices that kill viruses.

Immediately notify a JHMR employee or kindly ask the guest to mask up.

We plan to operate for 137 days of skiing and riding, opening Thanksgiving Day, November 26, 2020, with a planned closing on April 11, 2021.

To keep everyone safe, we are establishing capacity limits for each and every aspect of our business and product offerings including at Mountain Sports School, in buildings, in restaurants, in lift lines, in gondolas and in the tram.

Capacity determinations have been influenced by examining JHMR’s historic visitation numbers by day, JHMR’s winter operating plan and operating experience, and the health and safety guidance and knowledge from the National Ski Areas Association, the CDC, the State of Wyoming, Teton County, and Jackson's St John's Health.

All lifts, gondolas and the Aerial Tram are scheduled to operate as weather, conditions and guidelines permit.

Commencing with the holidays and continuing as long as necessary and when possible, we will start the Teewinot, Sweetwater and Après Vous lifts at 8:30, subject to snow control efforts, so that our guests can move out of the base area earlier and enjoy more time on the snow.

For chairlifts - Lifts will be loaded according to groups traveling together, households or individuals. Self-identified mixed groups and singles may load on the same chair. Maze configurations will be set up to maximize physical distancing when queuing. Signage and suggested distancing markers will be placed throughout the line maze at the bottom of all lifts. Physical distancing must be practiced while maintaining six feet apart from others not in your immediate group. Masks will be mandatory in lines and while riding the lift. Guests should expect longer wait times, especially on weekends and holiday periods. Download the JH Insider app for up -to-date wait times per lift. 

For gondolas - Gondola cabins will be loaded according to groups traveling together, households or individuals. Maze configurations will be set up to maximize physical distancing when queuing. Signage and suggested distancing markers will be placed throughout the line maze at the bottom and top stations. Masks will be mandatory in lines and while riding the gondola. Guests should expect longer wait times, especially on weekends and holiday periods.  Download the JH Insider app for up-to-date wait times.

For the Aerial Tram - To best accommodate physical distancing guidelines, tram capacity will be reduced. Even at a reduced capacity, guests accept that there is an inherent risk of COVID-19 transmission in enclosed spaces. Trams may run at higher speeds with all windows being open to maximize ventilation and limit exposure. Trams will be loaded on a first-come, first-served basis. Maze configurations will be set up to maximize physical distancing when queuing. Masks will be mandatory in lines and while riding the tram. Guests should expect longer wait times, especially on weekends and holiday periods. Download the JH Insider app for up-to-date wait times.

Yes, we will be running the tram with new capacity limitations to best accommodate the health and safety of our employees and guests. As in seasons past, the tram will operate as weather and snow conditions permit.

Per our winter operating plan, uphill travel is not permitted at JHMR. Inbounds hiking from lift-served terrain is permitted in certain areas when conditions and operations allow. New for this winter and for additional access to Rendezvous Bowl and the backcountry, we will introduce a boot pack from the top of the Sublette lift.

For the health and safety of our guests, we are managing on-mountain access this winter. To allow for physical distancing protocols, we are limiting the number of tickets available for purchase each day to manage our daily capacity limits. In doing so, we are implementing a system to purchase day and afternoon lift tickets in advance. This also avoids ticket office congestion with the added convenience of direct-to-lift access.

Tickets should be purchased as soon as possible as tickets are subject to availability. Guests will be incentivized to purchase online before their visit and will receive a 10% discount with advanced purchases made outside of 14 days or more and a 5% discount for purchases made between 7 and 14 days in advance. If available, tickets purchased within 7 days will not be discounted.

Guests can cancel up to 7 days before their arrival for a full refund. Cancellations within 7 days of the ticket date will not be refunded unless health related, which will be evaluated on a case-by-case basis with Guest Services.

Cancellations must be made 7 days in advance by contacting the Guest Service Center at 1.307.739.2640 or seasonpass@jacksonhole.com.

All purchases made in advance can be viewed when you sign in to your account.

Day tickets can be purchased online in advance pending availability.

Ticket availability for days and afternoons will be available on jacksonhole.com. If your desired day shows availability, you can purchase directly. If capacity is reached on the desired day, advanced purchase afternoon tickets may be an option pending availability. Afternoon tickets are valid from noon to 4 p.m. daily.

Tickets will be mailed in advance to households or delivered to area hotels before a guest visit when possible. Tickets can also be picked up at the ticket windows.

This is subject to availability on the desired additional day; if tickets are available, JCards can be reloaded.

Pending availability, tickets can be purchased directly for the desired days at shop.jacksonhole.com.

Guests can purchase as many days in advance as desired, pending availability. Tickets are assigned to a customer at the time of purchase and are not transferable and not for resale. JHMR reserves the right to ID at the time of use. No more than one ticket per person per day is allowed. Tickets are not refundable within 7 days.

If no tickets are available for the day or afternoon you desire, alternative days should be chosen.

Waitlisting will not be available.

If JHMR does not operate on the day the ticket is purchased, a full refund will be given.

Due to capacity limitations, sightseeing will not be offered this season.

All destination visitors should purchase their day tickets in advance to align with their vacation stay. You will not be guaranteed day-ticket access if you booked lodging or air — to ensure you can ski and ride on the days you desire, an advanced ticket purchase is required. If you have already reserved lodging, contact your hotel or vacation rental company as they may assist in securing your day tickets.

Mountain Sports School products do not include lift access. We highly recommend that you purchase your lift access at the same time you purchase your lessons to ensure you will have lift access on the day of your lesson.

Insurance is not offered by JHMR.

If a stay-at-home order is given, preventing you from visiting, you may cancel at any time with no penalty with documentation indicating the order is in effect.

Yes, you can pending availability. If JHMR is at capacity for the day, window tickets will not be sold. If there is capacity for afternoon tickets, guests can purchase afternoon mountain access at any time. Afternoon tickets will not be further discounted for advanced purchases.

Based on demand, passes may indeed sell out. Purchasing your pass as soon as possible is the best way to ensure you get the pass desired.

Anyone who has already purchased any Season Pass from JHMR will have full mountain access without limitations this winter per the terms under which their pass was purchased.

The date to cancel a Season Pass for a full refund for any reason is extended to Monday, November 16, 2020. An administrative fee of $45 per pass will be deducted from the refund total.

START Bus passes are now included with all purchased Season Pass products.

Ikon Pass holders intending to visit JHMR will be required to make a reservation in advance. Ikon Pass holders will be able to start making reservations on Ikonpass.com or through the Ikon Pass app on November 9. Ikon Pass holders will have the ability to make reservations throughout the winter season, subject to capacity. Once Ikon Pass’s reservation system is open, Ikon Pass holders may make reservations, subject to the access rights granted on the pass purchased. Reservations are based on availability.

Ikon passholders visiting Jackson Hole Mountain Resort with an area hotel/vacation rental reservations made prior to November 9 do not need to purchase a day ticket in advance to secure their days. When the Ikon reservation system goes live at Ikonpass.com on November 9, passholders with area hotel/vacation rental reservations made prior to November 9 will be assured a reservation to ski or ride JHMR, subject to the access rights granted on the Ikon pass purchased (Ikon or Ikon Base Plus).

Ikon Friends and Family vouchers can be redeemed on the desired day at the ticket window. The Ikon passholder must accompany the friend or family member and show their Ikon Pass to redeem. Black out dates do apply to Friends and Family tickets being redeemed on the Ikon Base Plus pass.

If you are visiting JHMR on a Mountain Collective Pass, you can proceed to the ticket office to pick up your 2- or 3-day pass without a reservation. Please remember to bring identification. If you would like to have your Mountain Collective Pass fulfilled before your arrival at JHMR, contact Guest Services at  1.307.739.2640 or mountaincollective@jacksonhole.com.

Adding extra days will be subject to availability on that specific day. Guests can purchase based on availability by contacting Guest Services at 307-739-2640 .

If you already have your day ticket or Season Pass, you can proceed directly to a lift. If you have a Mountain Collective Pass, you will need to pick it up at the ticket office before proceeding to a lift.

One complimentary early-up on the Bridger Gondola is included with the purchase of a Rendezvous Peak Pass pending availability. Reservations should be made as far in advance as possible through Mountain Sports School as quantities per day will be limited.

If you purchased a Grand ByPass, 7 or 10-Day ByPass, the following dates are blacked out:

• 12/26/2020-1/2/2021
• 1/16-17/2021
• 2/13-14/2021

NSAA Gold Pass holders are not required to make a reservation and can proceed directly to lifts.

For our full list of FAQs, please visit our main Season Pass FAQs page. If you have additional questions, please email us at seasonpass@jacksonhole.com or use our chat.

MSS Staff - Mountain Sports School instructors will be required to wear face coverings at all times during the lesson process including in lines, when loading and unloading chairlifts, gondolas, the tram, and in all indoor resort facilities, including retail, in restaurants when not seated, guest services, ticketing, administrative offices and restrooms. Instructor staff are required to check for COVID-19 symptoms before each lesson and will stay home if they feel unwell. In addition, all MSS staff must undergo daily temperature checks at the start of each shift. To manage physical distancing, Mountain Sports School will be limiting our product offerings, and reducing daily inventory capacity at all adult and children's class lessons to a maximum of three participants per lesson. All MSS staff will complete COVID-19 specific training, as well..

Guests - All guests will be required to wear face coverings at all times during the lesson process including in lines, when loading and unloading chairlifts, gondolas, the tram, and in all indoor resort facilities, including retail, in restaurants when not seated, guest services, ticketing, administrative offices and restrooms. All guests participating in lessons will also be required to complete a guest health screening prior to the start of each lesson. Full refunds will be issued when guests do not feel well or exhibit any COVID-19 symptoms prior to the start of the lesson.

Yes, reservations are required at least 24 hours in advance for all Mountain Sports School products and programs. With reduced lesson capacities reservations for lessons and camps should be made as far in advance as possible, and are available online here.

Check in with Mountain Sports School Sales at the Bridger Center to see if any arrangements can be made as a result of last minute cancellations or afternoon availability.

Check with the Mountain Sports School Sales at the Bridger Center for afternoon availability.

Mountain Sports School products do not include lift access. We highly recommend that you purchase your lift access at the same time you purchase your lessons to ensure you will have lift access on the day of your lesson.

A limited amount of additional lift access will be available for guests who are participating in lessons. That lift access will be available for sale through Mountain Sports School Sales located in the Bridger Center, or by calling the Mountain Sports School at 307-739-2797. Please have your order # confirming your MSS lesson purchase ready when calling or stopping in at MSS Sales to purchase.

Guests can cancel without penalty if more than 24 hours' notice is given. If cancellation occurs within 24 hours, a 50% cancellation fee will apply. If the cancellation is related to COVID-19, the cancellation fee will be waived.

Guests who purchase lessons online will complete all waivers at the time of purchase. Guests who purchase over the phone will receive a pre-arrival email with links to the appropriate waivers. All guests participating in Mountain Sports School products must sign a waiver prior to the start of their lesson.

All guests participating in Mountain Sports School products will receive a pre-arrival email with details including the lesson meeting place, drop off and pick up procedures, COVID-19 health and safety policies, and a guest health screening that must be completed each day prior to the start of the lesson.

This winter we are offering Max 3 adult lessons with a maximum of three students per instructor. Max 3 lessons will provide more individual attention and allow for physical distancing. Click here to see all of our adult lesson offerings.

No, the individuals or group will break for lunch on their own and the lesson will resume in the afternoon at a designated location and time decided upon by the group.

This winter we are offering Max 2 Pioneer lessons with a maximum of two students per instructor. Max 2 lessons will provide more individual attention and allow for physical distancing. Half day lessons are available in the morning from 9:00am-11:30am, and in the afternoon from 12:30pm-3:00pm. Click here to see all of our children's lesson offerings.

This winter we are offering Max 3 Rough Rider (5-7 years old) and Explorer (8-14 years old) lessons with a maximum of three students per instructor. Max 3 lessons will provide more individual attention and allow for physical distancing. Click here to see all of our children's lesson offerings.

All full day lessons for Rough Rider (5-7 years old) and Explorer (8-14 years old) include lunch. Lunch capacities will be reduced and times will be staggered to facilitate physical distancing.

No, with the goal of creating an ideal learning environment, product age ranges are based on stages of cognitive, effective and physical development; teaching styles for each product are tailored to age specific groups. To ensure a positive outcome, we feel strongly that children need to be in the correct age group.

Daycare will not be open to the public this winter.

We are not making any changes to our private lesson or backcountry guide products, however there will be significant access limitations on the Aerial Tram due to capacity reductions. Reservations for private lessons should be made as far in advance as possible, and are available online here. Reservations for backcountry guides should be made as far in advance as possible by calling the Mountain Sports School at 307-739-2797.

Private lessons and backcountry guide products with early access will be offered but at limited quantities to maintain physical distancing. Reservations for early access private lesson and guide products should be made through the Mountain Sports School as far in advance as possible by calling 307-739-2797.

All guests participating in private lessons and backcountry guides will receive a pre-arrival email with details including the lesson meeting place, meeting time, COVID-19 health and safety policies, and a guest health screening that must be completed each day prior to the start of the lesson.

The only changes to BYO groups will be around access. BYO group instructors can book early gondola access for the group on a space available basis the day before their lesson. BYO groups can access the Tram during their lesson through the public line.

To ensure physical distancing we are limiting total enrollment in all of our youth seasonal programs. Scouts (3-4 years old) and Rangers (5-6 years old) will have a maximum of three students per group. Please click here to see all of our youth seasonal programs with detailed information and to purchase.

To ensure physical distancing we are limiting enrollment in all of our adult ski and snowboard camps. Steep and Deep, Elevate, Lady Shred, and Backcountry camps will have a maximum of three students per group. Please click here to see all of our adult ski and snowboard camp offerings with detailed information. Reservations for camps should be made as far in advance as possible, and are available online here.

Guests and employees are required to wear face coverings at all times in all of JHMR’s ski and snowboard rental locations. Guests and employees will also be required to maintain a minimum of 6 feet of physical distance at all times. Greeters will be present at all our rental locations to assist with traffic flow and occupancy limits. We are requiring all staff to check for COVID-19 symptoms before each shift and asking them to stay home if they feel unwell. In addition, all staff must undergo daily temperature checks at the start of each shift. Lastly, all tools, workstations, vehicles and shop surfaces are sanitized daily to keep areas clean.

The actual rental process should not take longer than prior seasons. To reduce crowding inside JHMR’s rental locations, JHMR will be managing capacity in the rental shops. As a convenience for guests, we are implementing a new digital waitlist tool that will communicate to guests via text after they have checked in to notify them when their fitting time is ready.

Mountain Direct rental delivery is available as an added convenience. Guests can choose the Mountain Direct Delivery option in the JStore and input all required information for the online order. From there, our Mountain Direct team will contact the guest to set up a delivery time and location, obtain any additional information required for the fitting and take any specific equipment requests. On the day of delivery, our team will arrive with all the necessary equipment, get guests fitted properly and either leave guests with their gear or store their skis/boards at the JH Sports ski check for pickup in Teton Village.

Aside from limiting capacity inside the rental shop, wearing face coverings, and physical distancing, the process will be similar to prior seasons.

To prevent crowding inside the rental shop, return stations will be set up outside each rental location for added convenience.

Rental equipment is available to book online in advance here.

JStore captures your skier profile and payment details, making the in-store sign-in and check-out process significantly quicker and easier. As of now, waivers will be signed in store upon equipment setup.

In addition to saving time during the rental process, guests can save 20% by booking online in advance.

Boot fitting areas will be spread out into zones, one for each party or group. Our boot fitters will be wearing additional personal protective equipment including gloves and a face shield.