Privacy Policy

Privacy Policy
Jackson Hole Mountain Resort Privacy Policy
Last revised: 10/29/2018

This Privacy Policy applies to  your use of the following websites:

(each a "Site" and collectively the “Sites"), which are owned and provided by Jackson Hole Mountain Resorts (including its affiliates).  We value and respect your privacy, and this privacy policy (the “Privacy Policy") is designed to assist you in understanding how we collect, use, and protect your information. Our Terms and Conditions available at describe the terms and conditions that govern your access to and use of our Sites, are incorporated herein by reference, and form an essential part of this Privacy Policy. YOUR USE OF THE SITES SIGNIFIES YOUR CONSENT TO BE LEGALLY BOUND BY BOTH THE TERMS AND CONDITIONS APPLICABLE TO THE SITES AND THIS PRIVACY POLICY. IF YOU DO NOT AGREE TO THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT USE THE SITES OR PROVIDE ANY INFORMATION TO US.

Privacy Principles
We follow the following principles in order to protect your privacy:

  • We do not collect any more personally identifiable information (“Personal Information") about you than is necessary;

  • We only use your Personal Information for the purposes we specify in this privacy policy, unless you agree otherwise;

  • We do not keep your Personal Information if it is no longer needed; and

  • Other than as we specify in this Privacy Policy, we do not share your Personal Information with third parties.

The Information We Collect
We may collect several different types of Personal Information which may include but is not limited to your:
· Name
· E-mail address
· Gender
· Date of birth
· Mailing address
· Credit card number
You may choose not to provide your Personal Information; however providing Personal Information is a pre-requisite for certain activities and services available through the Sites, such as creating an account, renting equipment, registering for certain classes or staying at the Jackson Hole Mountain Resort (the “Resort").

How We Collect your Personal Information
We may collect your Personal Information in any of the ways set forth below (each a “Channel"):

  • Online. In order to use certain functions or features of the Sites, you will need to create an account. As a prerequisite to account registration, you will need to provide certain types of Personal Information. You may also make reservations to stay at the Resort, register for ski lessons, and conduct other types of transactions on or through the Sites, in which case you will need to provide payment and billing information.

  • In Person. You may physically provide us with your Personal Information in a variety of different ways. For example, if you stay at the Resort, you may be required to provide Personal Information to reserve your stay or check in. We may also condition participation in certain activities at the Resort, such as ski lessons, on the provision of certain Personal Information. 

  • Contests. From time to time, we may run contests and/or sweepstakes, via a Site, through social media, or at the Resort (“Contests"). If you participate in any Contests, we will collect certain Personal Information from you in order to administer the Contest. 

  • From Third Parties. We may, from time-to-time, receive certain Personal Information that you have provided to a third party to whom you have provided your consent to share your Personal Information with us for marketing purposes, such as opt-in email list providers.

Usage Information
We may also collect certain non-personally identifiable and/or aggregate information as a result of your use of, and interaction with, the Sites (“Usage Information"). We may also use certain web measurement and tracking technologies such as cookies, web server logs, tracking pixels, or other statistics programs to collect Usage Information and track and record how you use the Sites. This data is anonymous and does not personally identify you unless you log into your account when you are on our Sites, register for an account or make a purchase, in which case the Usage Information collected during your visit may be linked to you. Usage Information helps us measure the success of the Site and its features or pages and to improve your online experience. Your browser may have an option that allows you to accept cookies, reject cookies, or receive notification when a cookie is sent, but you should note that the use of such restrictive browser settings may limit your use of the Website. In addition, we may use pixel tags, web beacons and other technologies, placed within our Sites and our marketing channels, provided by our advertising partners, to measure and monitor visits to certain pages within, interactions with, the effectiveness of, and otherwise manage, our Sites and online advertising.  Usage Information enables the tailoring of advertisements and offers specifically to you. In addition to such tailoring, we use Usage Information to ensure that our online presence operates properly and efficiently for you and for your individual customer experience, to evaluate the use and benefit of such presence, and to support our Sites and our marketing efforts.  Currently our Sites do not respond to Do Not Track features enabled through your browser.   We do not use spy ware, adware or any other similarly intrusive software. Collectively, Usage Information and Personal Information are referred to in this Privacy Policy as “Information."

Use of Information Collected
By providing your Information to us, whatever the Channel you use, you consent to our use of your Information in the following ways: 

  • to provide the services, products or classes that you request;

  • to combine with or enhance information provided by third parties;

  • to contact you, respond to your inquiries, and send you information;

  • to notify you of special offers and other services that we believe may be of interest to you;

  • to analyze, manage and improve the Sites;

  • to notify you of important new changes to the Sites;

  • to help us diagnose problems with our server or other technical issues relating to the performance of the Sites; or

  • for marketing purposes in compliance with applicable laws.

It is our policy to require only the Personal Information necessary to complete the specific transaction that you request. We do not condition your participation in any specific activity on our Sites, or the receipt of any products or services, on the disclosure of more Personal Information than is reasonably necessary.

Disclosure of your Information
We may disclose the Information we collect from and about you:

  • when we have reason to believe that such disclosure is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, customers or other users of the Sites, or anyone else who could be harmed by such activities, or is appropriate or necessary to enforce the Terms and Conditions, take precautions against liability, investigate and defend against any third-party claims or allegations, and/or protect the security or integrity of the Sites;

  • to respond to judicial process and provide Information to law enforcement agencies in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law, or in the good-faith belief that such action is necessary to comply with state and federal laws;

  • to our business partners for research, analytical and marketing purposes, such as analyzing usage patterns for certain content, services, advertisements, promotions, and/or functionality on the Sites and/or to our subsidiaries, affiliated companies, or other businesses or persons for the purpose of processing such Information on our behalf; or

  • otherwise with your consent.

We may transfer or assign the Information we have collected as part of such merger, acquisition, sale, or other change of control. In such transactions, your Personal Information may be included in the transferred business assets. Also, in the unlikely event of our bankruptcy, insolvency, reorganization, receivership, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors’ rights generally, we may not be able to control how your Personal Information is treated, transferred, or used and your Personal Information may be included in the transferred assets. We may use your Usage Information to identify and develop products and services that may be of interest to you and/or share Information with certain third parties for direct marketing purposes with respect to special offers, products, services, programs, promotions, surveys, publications, invitations or other opportunities that may be of interest to certain demographic groups. We do not sell your Personal Information, to third parties and have no intention of doing so in the future. Under the laws of some jurisdictions, you may be entitled to request disclosure regarding how we share your Information with third parties for direct marketing purposes (“Information-Sharing Disclosure"). To the extent required by applicable law, we shall provide the Information-Sharing Disclosure to you upon rightful request made in writing to Chief Marketing Officer, PO Box 290, Teton Village, WY 83025. Except as explained above, we will not share any of your Personal Information with any third party, unless we have received your express permission to do so.

Linked Sites
Our Sites may contain links to other websites (such as those of our travel partners or advertisers), which may have privacy policies that differ from our own (“Third-Party Sites"). We are not responsible for the collection, use or disclosure of information collected through such Third-Party Sites and expressly disclaim any liability related to such collection, use or disclosure. We are also not responsible for any information or content contained on such Third-Party Sites. Links to Third-Party Sites are provided solely as a convenience. Your browsing, use and interaction on any Third-Party Sites, including Third-Party Sites or Forums (as defined below) which have a link to the Website, are subject to the applicable Third-Party Site’s own rules and policies. Accordingly,  you should review the privacy policy posted on any Third-Party Site that you may access through, or which links to our Site(s).
Your Rights Regarding your Personal Information
You can contact us at any time to make the following requests:

  • Request a Copy of your Personal Information.  You have the right to request a copy of any personal information that we hold about you.  If you would like a copy of your personal information, please contact us using the contact information below. We may request proof of your identity before sharing such information.  If you discover that the information we hold about you is incorrect or out of date, you may ask us to correct that information by contacting us using the contact information below.

  • Unsubscribe.  If you receive marketing emails from us, you can unsubscribe to our emails by clicking “unsubscribe" within each email. You may not opt-out of service-related communications, which are not promotional in nature.

Additionally, if you are located outside of the United States, you may also contact us with a request to stop processing the Personal Information we hold about you in certain circumstances or to withdraw your consent to the extent we are processing your Personal Information based upon your consent. It may not be possible for us to cease processing all of the Personal Information we hold about you where we are fulfilling a transaction or have a legal basis to retain the Personal Information, however please contact us to discuss how we can assist you with your request.

Special Disclosure Considerations for Social Media
Our Sites may permit you to participate in certain online activities, such as blogs, message boards or other forums, or may include links to certain Third-Party Sites that provide social media functionality, such as Facebook, Twitter, Pinterest, or Instagram (each a “Forum"). You should be aware that if you voluntarily disclose any Information (e.g., name, email address, personal photographs) on a Forum, such information may be collected and used by others and may result in unsolicited messages or an increased risk of fraud. We have no control over this use of your Information and are not be responsible for it. In addition, if a Forum is provided by a Third-Party Site, such Forum will likely be subject to its own additional rules and policies. You are responsible for your conduct on any Forum and for complying with any such rules or policies.

Protecting Children’s Privacy
Except for the “Kid’s Programs" portion of a Site, the Sites are not designed for or directed to children under the age of 13 and we ask that children under the age of 13 not submit any personal information. With respect to the “Kid’s Programs" portion of a Site, we may collect certain personal information related to minors who wish to reserve space in one of our Kid’s Program activities or rent equipment, including the name, email address, and mailing address of such minors but we will only accept such information from (a) the minor’s legal parent or guardian, who has (b) created a Customer Account. We expressly request that no child under the age of 13 provide such information on their own behalf. We will not use such information for marketing purposes.

Security Procedures
We take commercially reasonable precautions and have implemented commercially reasonable technical measures intended to protect against the risks of unauthorized access to, erroneous disclosure of, and unlawful interception of Personal Information submitted via the Sites. However, your email transmissions and/or other communications containing Personal Information may be unlawfully intercepted or accessed by third parties and/or the Sites may be subject to hostile network attacks or administrative errors. We cannot and do not guarantee the security of any information transmitted over the Internet. Once we receive your Personal Information, we take steps that we believe are commercially reasonable to limit access to your Personal Information to only those employees and service providers whom we determine need access to the Personal Information to provide the requested products, services, offers or opportunities that may be of interest to you. However, even after we receive your Personal Information, we cannot guarantee that your Personal Information will not be accessed, disclosed, altered, or destroyed as a result of a breach of our commercially reasonable efforts or as a result of any other event beyond our reasonable control. Accordingly, we cannot and do not guarantee that your Personal Information is completely secure and safe from such risks. FOR THE AVOIDANCE OF DOUBT, WE EXPRESSLY DISCLAIM ANY REPRESENTATION OR WARRANTY, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO ENSURING, GUARANTEEING OR OTHERWISE OFFERING ANY DEFINITIVE PROMISE OF SECURITY IN CONNECTION WITH YOUR INFORMATION.

We will retain your Personal Information for as long as needed to fulfill your requests, provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.

Where We Store your Personal Information
We are located, and the Sites are hosted, in the United States of America. In order for us to provide our services to you, it will be necessary for us to process and store personal information you provide to us in the United States of America, which may have different data protection laws than those in the country in which you reside.

Changes and Updates to the Privacy Policy
From time to time, we may revise this Privacy Policy. To help you stay current of any changes, we note the date the Privacy Policy was last updated above. Your use of the Sites following the posting of any revised version of the Privacy Policy shall be deemed acceptance of the revised Privacy Policy, so we strongly recommend that you check the Privacy Policy periodically. In the event we make a material change to how we use your Personal Information, we will provide you with advance notice of such change and provide you with an opportunity to opt out of such use. 
If you disagree with any of the terms of this Privacy Policy at any time, your sole remedy is to terminate your use of the Sites. Continued use of the Sites constitutes your agreement to the current version of the Privacy Policy in effect.

If any part of this Privacy Policy is determined to be invalid or unenforceable pursuant to applicable law, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of this Privacy Policy shall continue in full force and effect.
If you have any further questions about this Privacy Policy, please e-mail or call us (307-733-2292; 888-DEEP-SNO).