Winter Refund Policies

Refunds are issued when injury restricts skiing for a minimum of 1 month of the season. In such cases a refund will be issued only after the pass is turned in with an original medical note signed by a physician, stating the expected length of recovery. The amount of refund will be pro-rated based upon date, less an administrative fee.

A request for a refund must be received by the Ticket Office within 30 days of the injury or by April 13, 2025. Documents can be emailed to seasonpass@jacksonhole.com, or mailed to Ticketing Services, Jackson Hole Mountain Resort, P.O. Box 290, Teton Village, WY 83025. For additional information, please email seasonpass@jacksonhole.com or call 877-482-1466.

In rare cases that major lifts are closed, the JHMR Snow check policy may become effective. Refunds are not given. However, depending on which pass is affected and the policy for that day, a ski day may be credited to your pass. Snow checks are not given for Peak Passes, Grand Passes, Grand ByPasses, or Midweek Bypasses.

The same policy applies to all lesson types (private, group, full-day, half-day, etc.).

Guests can cancel without penalty if more than 24 hours’ notice is given.

If cancellation occurs within 24 hours, a 50% cancellation fee will apply.

Please call our Mountain Sports School at 877-590-2490 for any cancellations.

Please consider canceling as soon as you know you will not be able to take the lesson. Our instructors only earn money when they work, and it is difficult to reschedule them from last minute cancelations.

A 100% refund is offered any time until the program start date by calling 877-590-2490. After the program starts, there will not be any refunds issued.

24+ hours notice prior to reservation: 100% refund

Less than 24 hours notice prior to reservation: 50% refund

Please call our Mountain Sports School at 877-590-2490 for any cancellations.