Health & Safety
At Jackson Hole Mountain Resort, the health and human safety of our employees, guests, and community is paramount. Now more than ever, it is critical that we all take steps to protect ourselves and others in order to stop the spread of COVID-19.
We are welcoming our guests back this winter with new protocols and procedures across our operations to ensure guests can safely recreate and enjoy the outdoors. The procedures we have developed are provided with the guidance and knowledge from the CDC, State of Wyoming, Teton County Public Health and Jackson's St John's Health.
We are committed to following all state and local health orders, and will be continuously adjusting operations and safety protocols to protect staff and guests.
Winter 2020/21 FAQs
Please find a list of important questions and answers for the upcoming Winter 2020/21 season! For our full list of FAQs, please visit our main winter FAQs page. If you have additional questions, please email us at email@example.com or use our chat.
JH Insider App
The new JH Insider app will be key for messaging this winter. Be sure to download to access key information, including:
- Daily snow and weather reports
- Up-to-the-minute lift and mountain status information
- Top-to-bottom webcams
- Real-time parking lots availibility
- Restaurant capacity
- Grooming conditions
- Interactive maps
- User stats and tracking
Lift Ticket Availability
We have established a maximum daily capacity for guests at JHMR and will limit the number of tickets available for purchase each day to enable sufficient physical distancing in our base area, buildings and facilities to keep our guests safe.If you're a season passholder from any other resort, get 50% off lift tickets from Nov.26-Dec.18 with the Golden Ticket!
Buy Lift Tickets Now Learn more
This winter we've added more ways for you to conveniently rent or demo equipment with health and safety being top of mind. Offering rental locations in 7 stores, 2 hotels and through delivery, Jackson Hole Mountain Resort has a ski and snowboard rental option to fit your needs. To streamline the pick-up process, guests can purchase online in advance and receive a 20% discount, and pick up equipment anytime after 3pm the day before.
Book online & Save 20%
Anyone who has already purchased any Season Pass from JHMR will have full mountain access without limitations this winter per the terms under which their pass was purchased. To ensure flexibility for our passholders who have COVID-19 concerns, we are extending our purchase refund date from October 15 to November 16. A limited product offering of Season Passes will remain on sale at in-season rates throughout the fall.
NEW! Transportation 2020-21
Parking: This year, as in years past, parking in Teton Village will have a fee associated, unless carpooling with three or more in the Ranch Lot, lodging as a Village hotel guest, or using short-term and ADA parking. For parking pricing and information, click here. For up-to-date information on parking this winter, download the JH Insider app or view the real-time parking widget above.
Free Stilson Shuttle: This year, as in years past, we are working with the Teton Village Association (TVA) to provide free shuttle bus service for employees and guests from the Stilson Lot. To support COVID-19 health and safety measures, new precautions are being taken. All passengers are required to wear face coverings on the buses, which will also have a reduced capacity based on health guidance. Enhanced cleaning will take place on buses in between trips, hand sanitizer will be available upon entry and windows will be kept open during the short ride to support health and safety this winter. Of course, anyone with COVID-19 symptoms is encouraged to stay home and not take public transportation. For TVA shuttle information, click here.
START Bus: The winter 2020-21 START Bus is connecting Teton Village to Stilson and the Town of Jackson is available here.To support COVID-19 health and safety measures, new precautions are being taken. All passengers are required to wear face coverings on the buses, which will also have a reduced capacity based on health guidance.Enhanced cleaning will take place on buses, hand sanitizer will be available and windows will be kept open to support health and safety this winter. Of course, anyone with COVID-19 symptoms is encouraged to stay home and not take public transportation.
Mountain Sports School
This winter Mountain Sports School is prioritizing health and safety through new offerings with more individualized attention, smaller classes and protocols to provide a safe learning environment.
Join us for your ultimate mountain experience. We want you to have your best day on skis or a board ever... and our professional staff is poised to help you do that. Whether you are looking to perfect your turn, explore some new terrain, or simply have someone guide your day- we've got something for you. What kind of day do you want to have?
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